FAQs

Why didn’t I receive a confirmation email?

Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email has arrived there. If you are not able to find it there you can email support@mug-me.ca and we can confirm that the order was placed.

How long will it take to receive my order?

All orders are printed in-house within 3-7 days of your order date and then shipped via Canada Post or UPS. Domestic shipping times are currently within 5-7 business days.

Can I change or cancel my order?

Please email support@mug-me.ca immediately if you would like to change or cancel your order. If your order has yet to enter production, we would be happy to accommodate a change in color or size.  If your order has entered production or shipped, we cannot cancel your order.

I was sent the wrong mug or I was sent a defective mug, what do I do?

If you received the wrong mug or the mug we sent you is defective, do not just mail it back to us. Please fill out our Return Authorization Form and we will take care of it for you.

I have a Promo/Coupon Code, how do I use it?

Easy, just enter the promotional code you have in the “coupon code” field located on the Checkout Page. Our codes are NOT case sensitive. Some promotional codes are for a limited time only or may not be used with other offers.

Do you have a catalogue you can send me?

Sorry, since we offer hundreds of designs and are constantly adding new designs, a catalog would be obsolete right away. For this reason our assortment of novelty mugs can only be viewed online.

How do I know if the mug I want might go on sale soon?

Our pricing policy is quite simple: Our prices are always the lowest that we can offer.  We do not do sales.

Are the coffee mugs microwave-safe and dishwasher-safe?

Yes, our custom 11-oz mugs are microwave- and dishwasher-safe.

What color options do I have for my customized mug?
Our 11-oz mugs come in white with a choice of 8 accent colors for the handle and mug interior.

Are these porcelain mugs?

The mugs we offer are ceramic. We hope this helps.

Is this mug made with quality materials, and free of lead? Some mugs (many from what I can see) are mass manufactured in China with a glaze that contains lead.

All Ceramics contain trace quantities of lead but it is so low it does not pose any health risk. 

Do these mugs come with a box or would I have to purchase one?

Yes, our mugs are packaged in a boxes.

How long will this take to make and ship?

The delivery times available for the mugs are 10 business days, 6 business days and 4 business days. The time frame will include printing and processing.